Return & Exchange Policy – Catchy Watches (Egypt)
At Catchy Watches, customer satisfaction and trust are our top priorities. We offer a flexible and fair return and exchange policy under the following terms:
⏰ Time Frame
You may request a return or exchange within 14 days from the date of delivery.
✅ Return & Exchange شروط
- The product must be completely unused.
- It must be in its original condition exactly as received.
- The packaging must remain sealed, with all labels and tags intact.
- All accessories and the original invoice (if available) must be included.
🚫 Non-Returnable / Non-Exchangeable Items
- Products that have been used or opened.
- Products that have been damaged or broken after delivery.
🔄 Return & Exchange Process
- Please contact us via WhatsApp or phone to arrange the return or exchange.
- Once the product is received and inspected by our team, the appropriate action will be taken if it meets the conditions.
💳 Refund Policy
- Refunds are issued via the original payment method.
- Alternatively, the amount can be converted into store credit for future use, based on customer preference.
📞 Contact Us
- WhatsApp / Phone: 01555944450
- Customer Support: Available during official working days
Shipping & Payment Policy – Catchy Watches
We are committed to providing fast, secure delivery and flexible payment options for a smooth shopping experience.
📍 Fast Delivery Areas
- Cairo – Giza – Alexandria: Delivery within 24 hours after confirmation with our courier.
- Other Governorates: Delivery within 48–72 hours, God willing.
👁️🗨️ Inspection Before Payment
Customers can inspect the product before payment to ensure it matches the order.
If the purchase is declined for any reason, only the shipping fee will be charged.
💳 Available Payment Methods
- 💵 Cash on Delivery
- 💳 InstaPay
- 📱 Vodafone Cash
We guarantee a safe and flexible shopping experience, with a dedicated customer support team always ready to assist you.